CXOne MPower Expert - Generative Search Degradation

Incident Report for CXone Expert EU

Resolved

This incident has been resolved.
Posted Mar 23, 2026 - 16:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 23, 2026 - 15:56 UTC

Investigating

CXOne MPower Expert Generative Search Degradation

The CXOne MPower Expert Engineering team is investigating reports of Generative Search Degradation
Posted Mar 23, 2026 - 15:54 UTC
This incident affected: Application (General Service), Search, Generative Search, In-Product Contextual Help, Email Services, Success Center, Analytics, and Geo-blocking.