GenSearch Maintenance Window

Scheduled Maintenance Report for CXone Expert EU

Completed

The scheduled maintenance has been completed.

Posted Aug 09, 2025 - 02:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 09, 2025 - 00:00 UTC

Scheduled

Components:
Product: CXone Mpower Expert
Feature: GenSearch

When:
Date: August 9, 2025
Duration: (EMEA) 2:00 a.m. - 4:00 a.m. CEST

Purpose:
We will be performing maintenance to facilitate a database upgrade for CXone Expert's GenSearch for all EU sites. This will ensure optimal system performance.

Expected experience:
During maintenance, GenSearch will be unavailable. All other sites and traditional search will still be available.

Posted Aug 06, 2025 - 17:07 UTC

This scheduled maintenance affected: Generative Search.